Is it time to move to a new CRM?

 

CRMs are an integral part of many businesses. But, they can also be a major pain point for your staff.

All too often, we see CRMs as unchangeable, rigid systems that you have to learn to live with. But, at the end of the day, they’re just a tool provided by a supplier. Sure, they’re vital to your business. But that doesn’t mean you can’t look around for something better, something more effective, or cheaper.

Here are just some of the reasons why you might be in the market in for a new CRM, even if you don’t realize it:

 

Pricing

A CRM is an essential part of many businesses. That’s a given. But, what that also means is that it’s easy to think that the *cost* of your CRM is an unavoidable business expense. While that’s also true, many CRMs are overpriced. Many of them offer functions your staff will never use, functions you’re paying for. Now’s the time to take a look at a CRM that’s customized to your needs, that isn’t bloated with functions that you’re forced to pay for. Our systems are modular, we can tailor everything to your needs. Why pay for what you don’t need?

You’ve outgrown it

You subscribed to your CRM when you first launched your business. That was a while ago and you’ve grown. But your CRM hasn’t. You’re looking for workarounds, using third-party software to plug the gaps. It’s natural. It’s also a sign that you need to move on. Our CRM is always under development. We’re adding new services all the time. Our general improvements are free to all, and we offer new modules on a paid basis. We’re also able to create custom solutions to address your needs. You have a use-case that your legacy CRM can’t handle? Give us a call. We’re transparent, there are no hidden costs with us.

A lack of support

Bad customer support, or a lack of customer support, is a killer when it comes to CRMs. You need it to work, and you need to be able to talk to a contact at the company. Now, most CRMs are handled by local distributors, licensees of big international firms. They’re busy, or they’re complacent. Possibly they’re both. Our customer support is second to none. We’re committed to helping you do business and a big part of that is being available to you. Not only that, our development teams are proactive and ready to help when a problem occurs. Whether it’s training, a quick clarification over the phone, or more in-depth support, we’re ready and waiting.

Bugs

Every system has bugs. But some are riddled with them and updates are few and far between. Bugs are the bane of your staff’s life, they have to work around them, or perhaps send up a prayer to the server gods when they need to perform certain tasks. Our dev teams are relentless when it comes to bug hunting and they’re rightly proud of our systems’ stability. Reliable systems = money. It’s that simple. If you’re looking for a CRM that’s stable and predictable, then look no further.

Downtime

Reliable systems = money.

We’ve said it before, but it bears repeating. When your CRM fails, when it crashes, it costs you money. Some parts of your business, maybe everything, suddenly stop working. Our dev teams have created one of the most stable CRMs in the industry. They’ve tested the others on the market, gleefully breaking them and looking at how our systems compare. We’re happy to report that we’re solid, we have remarkably little downtime, and that means that we don’t cost you money.

Final thoughts

At FX Back Office we pride ourselves on a number of things. We’re cost-effective. We’re modular and customizable. Our dev teams are experts. Our customer support teams are available and approachable whenever you need them. And, though it might sound dull, our systems are stable and reliable.

 

If you’re looking at your CRM right now and sighing, it’s time for a chat.