Support your customers with a range of powerful toolsRequest a demo
Quickly and easily handle your customer’s
enquiries, issues and requests
Customizable system to meet the needs of B2B companies
Use the software we have used ourselves for 8+ years
Manage huge numbers of customer enquiries
Work together from anywhere & solve problems in one place
Powerful categorization tools to locate the info you need
Limit who has access to what with specialized permissions
We initially developed our Service Desk for our own internal use, and we couldn’t live without it, that’s why we’re sharing it
with all our B2B clients who handle large amounts of enquiries that need to be resolved quickly.
Leading features
Track customer enquiries and issues
Track customer enquiries and issues
Allow your clients to create ticket requests
Control ticket priorities so your team knows what to tackle first
Assign statuses so you and your clients know how close to completion a task is
Images or videos can be added to tickets easily for better understanding of client issues
Add important documents or contracts to tickets, avoiding the use of e mail
Integrated communications
Integrated communications
Use 'Live Chat' to communicate with your clients in one place
Utilize our ticketing system to eliminate the need for e mails
Add an FAQ section for your clients to reduce common enquiries
Try 'Secret Chat', which adds comments to a ticket without the client's knowledge
Create requests for clients so they can follow-up
Cross-department and inter-office connectivity
Cross-department and inter-office connectivity
Add different departments to the Service Desk
Give separate permissions to different departments and people
Allow all global offices and employees to work together in one place
