Service Desk

Support your customers with a range of powerful tools Request a demo
Service Desk

Quickly and easily handle your customer’s
enquiries, issues and requests

Customizable system to meet the needs of B2B companies
Manage huge numbers of customer enquiries
Powerful categorization tools to locate the info you need
Use the software we have used ourselves for 8+ years
Work together from anywhere & solve problems in one place
Limit who has access to what with specialized permissions
We initially developed our Service Desk for our own internal use, but we couldn’t live without it, so we’re sharing it with all our B2B clients who handle large amounts of enquiries that need to be resolved quickly.

Leading features

Track customer enquiries and issues Track customer enquiries and issues

Track customer enquiries and issues

  • Allow your clients to create ticket requests
  • Control ticket priorities so your team knows what to tackle first
  • Assign statuses so you and your clients know how close to completion a task is
  • Images or videos can be added to tickets easily for better understanding of client issues
  • Add important documents or contracts to tickets, avoiding the use of e mail
Integrated communications Integrated communications

Integrated communications

  • Use ‘Live Chat’ to communicate with your clients in one place
  • Utilize our ticketing system to eliminate the need for e mails
  • Add an FAQ section for your clients to reduce common enquiries
  • Try ‘Secret Chat’, which adds comments to a ticket without the client’s knowledge
  • Create requests for clients so they can follow-up
Cross-department and inter-office connectivity Cross-department and inter-office connectivity

Cross-department and inter-office connectivity

  • Add different departments to the Service Desk
  • Give separate permissions to different departments and people
  • Allow all global offices and employees to work together in one place
Take your customer service to the next level
Request a demo