Migrating to FX Back Office: Your Guide to Seamlessly Transitioning

Helpful advices
30 September 2020

In our recent blog post, we delved into the intricacies of seamlessly transitioning from one Forex CRM to another. Now that you're equipped with the knowledge to distinguish a competent Forex CRM provider from an inexperienced one, the next step is to familiarize yourself with the migration process's ins and outs.

This article aims to provide you with a comprehensive overview of a standard migration, empowering you to make an informed decision when you ultimately choose to migrate to our platform. Let's explore the five key steps we undertake prior to the switch:

1. We look for the skeletons in your closet.

Every broker has their secrets - that's a given! The secrets we're interested in, though, mostly pertain to third-party providers. When we first began migrating companies, we would be nearly finished with the switch, only for something to unexpectedly arise at the last minute. Whether it was an outsourced cashier system or third-party copy trading software, it impacted our completion dates, pricing, and workflow. However, through these experiences, we have gained the knowledge to ask the right questions before starting a migration, ensuring that we are prepared for any situation. Our first step is identifying all the third-party software you utilize, checking if we already have integrations with those providers, providing time and price estimates for integration if necessary, and ensuring they won't compromise the integrity of your CRM.

By aligning all these factors before proceeding with your Forex CRM installation, we can save time and potentially save you money. Above all else, we will engage in a detailed discussion with you regarding your third-party solutions and determine the most efficient or optimal way to implement them.

2. We cater to the data.

When it comes to transitioning CRMs, there's moving, and then there's moving without a hitch. One of the biggest concerns during the switch to a new Forex CRM provider is the risk of losing or misplacing valuable data. You want the assurance that your client data is safe, reliable, and in capable hands.

Before we proceed with migrating your data, we prioritize the necessary legalities and ensure that the proper non-disclosure agreements (NDAs) are in place. We'll request access to your current CRM and meticulously review and compare every aspect of your setup. Rest assured, no detail will be overlooked, and we'll carefully assess the best approach to organize your data within our system. We'll then provide you with a comprehensive breakdown of the costs involved in accurately transferring your stored data into our solution.

We offer two options for data migration. For smaller companies with lighter workloads and tighter budgets, you have the flexibility to handle some parts of the migration manually, effectively managing costs. Conversely, for larger brokers, we highly recommend entrusting us with the entire migration process, ensuring a seamless transition. Prior to proceeding with either option, we will provide you with a comprehensive understanding of the timelines involved.

Rest assured, we prioritize the security and integrity of your data throughout the entire process.

3. We give you realistic timelines.

Once we have carefully assessed the necessary implementations for your third-party providers, as well as the required data matching analysis, we will provide you with a realistic timeline for setting up your new Forex CRM system. The estimated timeline may range from one week to one month, depending on various factors. While we understand your desire for a swift setup, we cannot emphasize enough the importance of a professional approach, ensuring that no steps are missed or data is overlooked due to rushing. Our timeline estimates include a testing period, allowing you to review and confirm that everything is perfectly in place before proceeding. While we may complete the project earlier than the estimated timeline, rest assured that we will never exceed the agreed-upon deadline.

4. We set-up, we train and we test.

When it comes to setting up your Forex CRM solution, we've got your back every step of the way. Our dedicated team will guide you through the process, from configuring automated emails (with over 50 options at fxbackoffice) to defining account settings for both live and demo accounts. We'll also assist in setting up your IB system and structures, and show you how to assign permissions for your employees. But we don't just do it for you; we believe in empowering your team to understand and manage our back office system. We provide comprehensive training so that you have a clear grasp of how everything works. And even after the training, our excellent support system is always there for you. With 24/7 support numbers, Skype, email, and a ticketing system, you can reach out to us anytime for assistance or to discuss new customizations. Plus, our help desk provides detailed instructions on every aspect of your CRM, making it easy for you to find answers. Once we're confident that your team is ready, we'll ask you to test the setup and ensure a successful migration. And when we're all on the same page, it's time to go live!

5. You go live.

Transitioning to a new Forex CRM provider can be an anxiety-inducing experience. Unlike setting up from scratch, you're tasked with moving years of invaluable data and sensitive information. As one of the leading global Forex CRM providers, we assure you that your data is not only in trusted hands but also experienced ones. We won't go live until you're completely prepared, and we're fully satisfied. With over 50 successful migrations under our belt, our track record speaks for itself. Take a quick glance at our testimonial page to see the caliber of satisfied clients, including some of the biggest brokers in FX. Trust their judgment, and let us guide you through this seamless transition.

If you have any inquiries or apprehensions regarding your CRM migration, feel free to reach out to us today. We are here to provide you with the necessary reassurance and peace of mind.