An efficient back office can drive productivity and increase
efficiency across your business.
No company can thrive without a manageable, comprehensive back
office support structure and an experienced, capable team. Across a wide range
of businesses, CRMs are invaluable tools when it comes to managing everything
from logistics to human resources, accounting and much more. Our forex CRM
generates immense amounts of tailored data, allowing your company to drill down
into the fine details and understand exactly what’s happening in your business.
Streamlining and improving back office tasks through a CRM will
drive success, identify issues early on and help you to smooth out your
operations and address any inefficiencies or pain points within your business.
Key areas
Contemporary CRMs, including forex CRMs, are vital tools that
safeguard the day-to-day operations of businesses of all sorts. The activities
they assist with aren’t glamorous, but they’re absolutely essential to a
business and can help to ensure that the nuts and bolts of your operations are
handled efficiently, allowing your staff to get on with the important job of
making money.
Back office tasks
Back office tasks can vary depending on the nature of the business.
As a CRM developer, we understand that the needs of one business might not
translate to another, however, many back office tasks are universal.
Recruitment, maintenance, IT support, inventory, document management, client
relationships and client support are just some of the areas covered by
contemporary CRMs and that are considered as “back office”.
Back office staff should have a proactive approach, anticipating
issues and taking action to address them. With the rise of outsourcing, many
companies are looking for skilled back office workers, and the need to
outsource often arises as a company may not believe that they have the software
and skilled staff required to fully manage their back office activities.
Here’s where we come in.
As an independent forex CRM developer, we understand that each and
every client has different needs. As a result, our CRM developers created a
flexible, modular forex CRM that’s designed to be customized from the ground
up, to give businesses the tools they need to achieve success. We provide what
is essentially the engine that drives the business and allows staff to focus on
their main roles rather than struggle with inefficient systems.
With a reliable, intuitive back office to support team and
structure, front line staff, those with a direct relationship with customers,
can do their job safe in the knowledge that the company’s infrastructure is
sound.
This also extends to our Client Cabinet for desktop and mobile.
Easily accessible and highly intuitive, the Client Cabinet allows brokers to
quickly and easily understand what’s happening at any given time and provides a
simple interface covering a wide range of administrative functions, including
KYC, various marketing functions and a wide range of creative tools.
Digitizing and automating
Many back office tasks can be digitized or automated.
Consider your back office operations. They are all typically
repetitive in nature and they generate vast amounts of reports and forms.
Through our Client Cabinet and CRM, documents can be stored digitally, reducing
the time (and space) taken to process a wide range of activities.
We can also help you to automate various functions, from campaigns
to contact emails, to notifications and more. The end result is a much more efficient,
reliable environment which will save time and ultimately, money.
Outsourcing
Many companies are turning to outsourcing to cover their back
office needs.
Outsourcing various elements of your back office tasks, such as
KYC or legal, can help a company in a variety of ways. These activities often
require considerable resources and specialisms that a company may not have
in-house, a viable option is to find specialists and to outsource.
The main benefits of outsourcing are as follows:
· Savings: Relying on an external company to undertake back office
functions frees you from hiring staff and maintaining teams, thereby reducing
costs.
· Experts: Outsourcing allows you to rely on specialists with
experience and a track record that might be challenging to replicate within
your own team.
· The latest technologies: External companies specializing in back
office tasks are likely to benefit from the latest technologies, freeing you
from the need to invest in additional hardware or software, the costs of which
can be high.
Efficient back office operations,
including customer support, can help companies keep their promises to customers
in terms of delivery of goods or services, general support and much more. A
well-working back office can dramatically reduce delays caused by admin issues.
All of which can result in happier, more engaged customers.
In addition, the lines between back
office and front office functions are increasingly blurred. Customers expect
timely updates on a wide range of administrative functions, such as delivery of
products, account updates and payments. A specialized back office support
company will be able to deliver everything a customer needs, freeing up your
staff to do their jobs more efficiently.
What can you outsource?
Companies can outsource a wide variety of business functions,
including order management, issuing and delivery of invoices, receiving
payments and receipts, expense reporting and general accountancy.
All of these ancillary functions require resources and generate
costs, much of which can be offset when working with a specialist company.
Outsourcing removes the need to make investments, hire staff and manage the
various processes. It also allows you to mitigate the risks involved with
having non-specialist staff take on these operations.
Re-imagining your back office
tasks can dramatically increase efficiency, save costs and drive you forwards.
Contact us today to discover
how our innovative CRM and other systems can help you streamline your business.