Thu, 05/05/2022 - 12:31

We are hiring - Technical Support Specialist

Job description

Duties:
• Identify and report system and functional issues, and redirect them to the appropriate team members
• Monitor the process until the issue is solved
• Make sure issues are solved within the shortest possible timeframe
• Have a fluent communication with the customers, keeping them updated on the state of their tickets
• Solve configuration-related issues, and inform customers if and how they can solve these issues themselves
• Help Clients to set up the flow they need using the existing CRM configuration and settings

What we’re looking for: 
✅ Strong problem-solving and communication skills
✅ Ability to provide step-by-step technical help, both written and verbal
✅ Fluent in English
✅ Russian language considered a plus
✅ Experience in an IT Support role is a plus

What we offer:
- 21 days vacation 
- Excellent remuneration package 
- Regular bonuses based on performance
- Visa for 3rd country nationals, if necessary
- Lots of challenges and interesting tasks
- The chance to excel both personally and professionally in a stable and growing company</span>