Feb 24, 2021   |   09:00

Technical Support Specialist

Job description

Duties: • Identify and report system and functional issues, and redirect them to the appropriate team members • Monitor the process until the issue is solved • Make sure issues are solved within the shortest possible timeframe • Have a fluent communication with the customers, keeping them updated on the state of their tickets • Solve configuration-related issues, and inform customers if and how they can solve these issues themselves • Help Clients to set up the flow they need using the existing CRM configuration and settings What we’re looking for: ✅ Strong problem-solving and communication skills ✅ Ability to provide step-by-step technical help, both written and verbal ✅ Fluent in English ✅ Russian language considered a plus ✅ Experience in an IT Support role is a plus What we offer: - 20 days vacation - Excellent remuneration package - Regular bonuses based on performance - Visa for 3rd country nationals, if necessary - Lots of challenges and interesting tasks - The chance to excel both personally and professionally in a stable and growing company